Compliments, Complaints and Feedback
We welcome all feedback from our customers. Your compliments, complaints or other comments can help us continue to improve our services.
We are a service of Wollongong City Council and operate under regulations set by Cemeteries & Crematoria NSW. This means there are two ways to give feedback on our services, which are described below.
Give feedback to Wollongong City Council
Use the button below to give feedback to Council about your experience with Wollongong Memorial Gardens.
Please visit Council's website for more information about how your feedback will be handled.
You're also welcome to Contact Us directly if you have a question or concern.
Make a complaint or enquiry to Cemeteries & Crematoria NSW
Visit the Complaints and enquiries page on Cemeteries & Crematoria NSW's website to provide feedback to the State Government body that regulates our industry.
Our commitment to you
In providing our services, we will take all reasonable steps to make sure that we:
- Respect the personal choices of our customers
- Give you full and accurate information about the products and services that we are able or unable to provide
- Carry out our business with competency and integrity, and
- Maintain high standards of conduct, to enhance the reputation of our industry.
Your consumer rights
Cemeteries & Crematoria NSW's guide below explains your consumer rights and gives an overview of what you can expect as a customer of Wollongong Memorial Gardens.